Overview:
Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. It evolved as a result of old traditions, when in the early days of civilization hospitality was extended to an arriving guest. Today it is particularly important because it does not only cover the ceremonial rules that are followed during official functions and how to behave on these special occasions, but also provide a set of established rules of courteousness that are to be respected in the society.
Business in the 21st century is global and working people of all nationalities and cultures are brought into contact with one another. Different countries, states and institutions have different rules about acceptable behaviour and ignorance of these rules lead to unnecessary misunderstandings and conflicts. Confidence comes from knowing you are doing the right things right. Therefore, this course will help its participants know the facets of modern protocol, etiquette and understand global business practices.
Who to attend:
MD/CEOs, Permanent Secretaries, Directors of Government Departments, Chiefs of Protocol, Directors of Protocol, Protocol Officers, Protocol Assistants, Executive Secretaries/Assistants, Personal Assistants, Office Managers, Office Assistants, Public Relations Officers, Managerial Assistants, Call Centre Managers, Strategic Planning Assistants, Clerks and Administrative Assistants.
Objectives:
At the end of the programme, participants in addition, should be able to:
- Understand the foundations of Protocol
- Explain the importance of national symbols
- Apply the orders of seniority in government and in the institution
- Understand protocol observations when hosting VIPs
- How to dine with class, etc
- Advance in modern Protocol & etiquette
- Advance in modern trends
- Manage exposure to international platforms and global networking
- Fit into every official outing
Outline:
- Understanding the Principles of Protocol & Diplomacy
- National Symbols and their Significance
- Official Table of Precedence
- Official Forms of Address and Titles
- Practical Programme Arrangements
- Seating at Formal Dinners and Banquets
- Global Dinning Etiquette
- Gift Policies
- Golden Rules of Good Business Manners
- Dealing with People Face-to-Face
- Interacting with VIPs
- Etiquette of the Written Word
- Etiquette of the Telephone
- The Dynamics of Culture Diversities
- Business to Business Protocol
- Diplomatic Occasions
- Dress Guidelines for Men: When to Wear What
- Dress Guidelines for Women: When to Wear What
Fees
Location and Price:
London, UK: $3500
US: $3000
Turkey, Rwanda, India, Dubai,Brazil, South Africa: $2500
Ghana, Nigeria: $2000
Online: $500 - $1000
Duration: 1 week for offshore classes, 2 - 4 weeks for online classes